Return & Refund Policy

At loammercantilepte, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below.

1. Return Eligibility

Customers may request a return within 30 days of receiving their order.

To be eligible for a return, the item must:

• Be unused and in its original condition
• Include all original packaging, tags, and accessories
• Not show signs of wear, damage, or alteration

Items returned without prior authorization may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items
• Gift cards
• Customized or personalized products
• Items damaged due to misuse, improper care, or normal wear and tear

3. Return Process

To initiate a return, please contact our customer support team with:

• Your order number
• A description of the reason for return
• Photos of the item if it is damaged or defective

Once your request is reviewed and approved, we will provide return instructions.

4. Return Shipping

Customers are responsible for return shipping costs unless:

• The item received is defective
• The item received is damaged during transit
• The wrong item was shipped

We recommend using a trackable shipping service, as we are not responsible for lost return packages.

5. Refunds

After we receive and inspect the returned item, we will notify you regarding the approval of your refund.

Approved refunds will be issued to the original PayPal account or payment method used for the purchase.

Refunds are typically processed within 3–5 business days after approval, although processing times may vary depending on PayPal and your financial institution.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide photographs showing the issue so we can evaluate the claim and arrange an appropriate solution, such as a replacement or refund.

7. Order Cancellation

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled and must follow the return process described in this policy.

8. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team. We are committed to resolving issues promptly and ensuring a positive shopping experience.

Thank you for choosing loammercantilepte.

Email:LoamMercantilePte@outlook.com